Nell Pot

We have a 15-day return policy for online and in-store purchases (with the exception of plants) for store credit only, which means you have 15 days after receiving your item to request a return. 

Please note that we do not allow returns and/or exchanges for products included in our subscription boxes. The subscription service may be canceled at any time. However, once a transaction is processed, the sale is final. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return an item, place the item securely in its original packaging and, and mail your return to the following address:

1782 La Costa Meadows Drive, Suite 100
San Marcos, CA 92078 

You can always contact us for any return question at support@mullendesignco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note that we do not allow returns and/or exchanges for products included in our subscription boxes. The subscription service may be canceled at any time. However, once a transaction is processed, the sale is final. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.