The Berlin hand towel is a blueish gray, lightweight, oversized waffle towel. As with all of our Turkish towels, it dries quickly and becomes softer & more absorbent with each wash.
We have a 15-day return policy for online and in-store purchases (with the exception of plants), which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To return an item, place the item securely in its original packaging and, and mail your return to the following address:
1782 La Costa Meadows Drive, Suite 100 San Marcos, CA 92078
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please note that we do not allow returns and/or exchanges for products included in our subscription boxes. The subscription service may be canceled at any time. However, once a transaction is processed, the sale is final.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.